Products may be returned or exchanged no longer than 7 days after the day you receive the Product (s).
All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may return the item(s) to us undamaged and unused within 7 days for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are sending the item/items back to us.
Return Policy Exceptions
SAMPLES: All purchases of products in samples size are final. We do not offer returns or refunds for these trial sizes (20-30 drop, 1ml, 6-drop tiny sample, and sampler packs) as they are intended as a convenient tool for quick assessment, not final formulation. Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 10% restocking fee. Please do not hesitate to contact us if you have a question about this policy.
Please ship returned items to the following address: Aromology Trading LLC, 206 Tulip Oasis Four, Dubai Silicon Oasis, Dubai, United Arab Emirates. Phone Number +971 505 1976 01
International Returns: Due to high shipping costs, international customers are responsible for all shipping charges related to returning an item and all shipping, duties and customs fees originally associated with receiving the order.
If the products have been satisfactorily returned to us, we will reimburse you (by the method used to pay for the original transaction) the cost of the products within 7 days of receipt of the returned products.
It may take up to 14 days (usually sooner) for the refund to appear in your bank account.
If you have any questions regarding our policy please email us at firstname.lastname@example.org