Delivery:
UAE deliveries can be
within 2-3 days. Deliveries will be free for orders over AED 500.
International
deliveries can be within 4-6 working days.
All
deliveries are tracked. Customers are responsible for their own customs
charges.
If
the supplied address details are insufficient and the package needs to be
redelivered, the customer will be liable to pay for the re-delivery costs.
Cancellation:
If you change your
mind and no longer need anu item, please email us within 30 minutes and we will
cancel the item or order and issue you a full refund within 7 working days.
Returns & Exchanges:
Products may be returned or exchanged
no longer than 7 days after the day you receive the Product (s).
All items are
UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may
return the item(s) to us undamaged and unused within 7 days for an exchange or
full refund (minus shipping fees). To complete a return, you must include a
copy of your invoice in the box along with a note detailing the reason you are
sending the item/items back to us.
Return
Policy Exceptions
All purchases of
products in samples size are final. We do not offer returns or refunds for
these trial sizes (20-30 drop, 1ml, 6-drop tiny sample, and sampler packs) as
they are intended as a convenient tool for quick assessment, not final
formulation. Returns of large orders or high value items may be processed in
the form of store credit or a refund minus a 10% restocking fee. Please do not
hesitate to contact us if you have a question about this policy.