Delivery:
- UAE deliveries can be within 2-3 days.
- International deliveries can be within 4-6 working days.
- Buyers are responsible for any VAT, customs and import taxes that may apply in the importing country and we are not responsible for delays due to customs.
Cancellation:
- If you change your mind and no longer need an item, please email us within 30 minutes and we will
cancel the item or order and issue you a full refund within 7 working days.
Returns & Exchanges:
Products may be returned or exchanged no longer than 7 days after the day you receive the Product (s).
All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may
return the item(s) to us undamaged and unused within 7 days for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are
sending the item/items back to us.
Return
Policy Exceptions
All purchases of products in sample size are final. We do not offer returns or refunds for these trial sizes (20-30 drop, 1ml, 6-drop tiny sample, and sampler packs) as they are intended as a convenient tool for quick assessment, not final formulation.
Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 10% restocking fee. Please do not hesitate to contact us if you have a question about this policy.
