UAE deliveries can be within 2-3 days. Deliveries will be free for orders over AED 500.
International deliveries can be within 4-6 working days.
All deliveries are tracked. Customers are responsible for their own customs charges.
If the supplied address details are insufficient and the package needs to be redelivered, the customer will be liable to pay for the re-delivery costs.
If you change your mind and no longer need anu item, please email us within 30 minutes and we will cancel the item or order and issue you a full refund within 7 working days.
Returns & Exchanges:
Products may be returned or exchanged no longer than 7 days after the day you receive the Product (s).
All items are UNCONDITIONALLY GUARANTEED. If you are not satisfied with a purchase you may return the item(s) to us undamaged and unused within 7 days for an exchange or full refund (minus shipping fees). To complete a return, you must include a copy of your invoice in the box along with a note detailing the reason you are sending the item/items back to us.
Return Policy Exceptions
All purchases of products in samples size are final. We do not offer returns or refunds for these trial sizes (20-30 drop, 1ml, 6-drop tiny sample, and sampler packs) as they are intended as a convenient tool for quick assessment, not final formulation. Returns of large orders or high value items may be processed in the form of store credit or a refund minus a 10% restocking fee. Please do not hesitate to contact us if you have a question about this policy.